A Pocket Guide to ISO 20000, the new IT service management standard. A well-known standard adopted by many organisations globally. Endorsed by itSMF International (IPESC). BS15000, the standard dedicated to IT service management, has now become an ISO standard (ISO 20000). The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO.
BS 15000: A Pocket Guide ebook
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BS 15000: A Pocket Guide pdf free download
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